Quality Management: Continuing Improvement Processes

These are the objectives of the quality policy of the Paulinenkrankenhaus: the best possible patient care while strengthening the position of the  Paulinenkrankenhaus as a financially sound specialised high-capacity hospital within the Berlin health landscape.

Cooperation as Part of Quality Management

Our quality management encompasses all areas of the hospital. We work closely with the QM officers of our main referrer, the German Heart Institute Berlin. This cooperation enables us to offer treatments on the basis of sound scientific-based guidelines and standards to patients, who are treated jointly by both institutions.

Regular Quality Assurance

We cooperate to improve patient care and to optimise our operational processes. Within the framework of internal and external quality assurance, we regularly raise and evaluate quality-relevant data. We conduct surveys and abide with exact procedures for dealing with complaints.

Learning from Mistakes

A high level of skill, solid training, precise and standardised treatment procedures - these are the most important premises for the prevention of errors. However, we cannot exclude errors completely. Regular morbidity and mortality conferences as well as an anonymous CIRS reporting system contribute to the development of constructive failure management procedures in the Paulinenkrankenhaus.

Good to know:

The quality management of the Paulinenkrankenhaus and its service company is certified according to the standard ISO 9001: 2015. The quality seal is valid for three years.