Patients and visitors
Information for patients
True to this principle, the team at the Paulinenkrankenhaus are always here for you – whether you come to us as a patient or a visitor. We want to make your stay with us as pleasant as possible.
So you are welcome to enjoy a snack with your family members in our friendly cafeteria. And it is easy to put your lunch menu together in accordance with your diet sheet. If you have any questions or any problems in connection with your individual situation in life, our social workers will be pleased to advise you.
Or maybe you have booked additional services? Then you will also enjoy numerous extras in terms of your accommodation, meal choices and other services.
All the important information in one folder.
Our digital patient folder contains all the important information for patients and their family members. You can download the folder simply and conveniently here.
The following information should help you find your way round quickly when you first arrive:
We receive registrations for new patients by fax via our two referring hospitals (German Heart Centre, Charité). For admission we require the letter from the referring doctor and the patient’s health insurance card.
We deal with all the admission formalities at your bedside. You will also receive the admission agreement sent directly to your bed after your arrival.
After the medical admission discussion, we will take your past medical history and prepare your treatment plan. The member of the nursing team looking after you will visit you to complete the nursing admission. She will also answer any further questions you have, for example about our elective services and extras.
Waking up, breakfast, visits
The procedures in a hospital such as the Paulinenkrankenhaus are tightly organised. Nonetheless they can vary from day to day, depending on the focus of the care provided in the ward and the priorities during a particular shift.
Please ensure you are available at the planned examination times.
The attending doctors will plan the next steps for safe further care (medication, prescriptions, certificate of incapacity for work if required, medical supplies and aids/appliances, outpatient care if required). If necessary we can work together with the social services, which deploy social workers here at the hospital.
We will then discuss with you the options for your follow-up treatment, stays in other hospitals, care homes or your home environment, as well as any complex geriatric treatment.
Our patient advocate Brigitte Lege is here to help patients and family members with advice and practical help. She works in close contact with our staff to solve problems, answer questions, and ensure that suggestions are implemented.
Brigitte Lege is an independent volunteer, and is not one of the hospital’s employees. It goes without saying that she is bound by a pledge of confidentiality.
For written enquiries you will find a letterbox next to room 311 on the ground floor, opposite the reception for the “Ihre Radiologen” radiology practice.
Pastor Ralf Daniels visits the hospital regularly on Mondays from 3 pm. He is available to talk to all patients regardless of their religious denomination. Pastoral care is usually available at short notice.
If you would like to talk to him, arrange for him to visit you or receive support, please contact the nursing staff or Reception by dialling 105. If you would like to talk to a representative of a particular denomination, we would be pleased to contact them.
Urgent spiritual welfare cases are the responsibility of the Charlottenburg peace community, who are available by telephone at +49 (0)30 308108-11.
The Paulinenkrankenhaus works closely with various rehabilitation establishments throughout Germany. We can give you detailed advice about the location it would make most sense for you to be referred to.
There is a map of our partners below:
Contact for patients with disabilities
Tips for visitors
You are an important care partner for a patient, which means you are vitally involved in their treatment being successful. For that reason, we will include you in organising their treatment, as far as you are able and bearing the patient’s wishes in mind.
You know your sick loved one, their habits and needs much better than we do. So the information you are able to give us is valuable when we are taking their medical history and planning their treatment.
Helpful to know:
- If you have any questions about the course of the patient’s treatment, please contact the ward staff.
- To make appointments (for example to speak to the responsible Senior Consultant) please ask your contacts at the hospital.
- Please make appointments with the Chief Physician via the office.
- Our public relations officer will be happy to answer any other questions (for example about the accommodation or the elective services).
Send a kind word to your family members.
Using our “patient greeting” service you can wish a speedy recovery to family members or friends who are receiving in-patient care from us. Simply fill in the form, and we will deliver your message immediately.
The Pauline guesthouse is an affordable and well-appointed place to stay.
Our Pauline guesthouse offers affordable comfort in a well-tended environment for patients’ family members, conference visitors or private guests. The one- and two-room apartments are in a peaceful location on the hospital premises, and are equipped with a fully fitted kitchenette, shower and WC.
Here is what you can expect:
- Double bed in the one-room apartment
- Two single beds in the two-room apartment (plus a sofa bed in the living area)
- Fridge and microwave
- Phone and TV with satellite reception
- WL-Fi Internet access
- Breakfast and lunch in the cafeteria
- Parking (chargeable)
- Check-in from 3 pm, check-out by midday