Patients and visitors

Information for patients

People are at the heart of our work.
People are at the heart of our work.

True to this principle, the team at the Paulinenkrankenhaus are always here for you – whether you come to us as a patient or a visitor. We want to make your stay with us as pleasant as possible.

So you are welcome to enjoy a snack with your family members in our friendly cafeteria. And it is easy to put your lunch menu together in accordance with your diet sheet. If you have any questions or any problems in connection with your individual situation in life, our social workers will be pleased to advise you.

Or maybe you have booked additional services? Then you will also enjoy numerous extras in terms of your accommodation, meal choices and other services.

All the important information in one folder.

Our digital patient folder contains all the important information for patients and their family members. You can download the folder simply and conveniently here.

Patient folder

The following information should help you find your way round quickly when you first arrive:

Admission formalities

We receive registrations for new patients by fax via our two referring hospitals (German Heart Centre, Charité). For admission we require the letter from the referring doctor and the patient’s health insurance card.

We deal with all the admission formalities at your bedside. You will also receive the admission agreement sent directly to your bed after your arrival.

After the medical admission discussion, we will take your past medical history and prepare your treatment plan. The member of the nursing team looking after you will visit you to complete the nursing admission. She will also answer any further questions you have, for example about our elective services and extras.

Waking up, breakfast, visits

The procedures in a hospital such as the Paulinenkrankenhaus are tightly organised. Nonetheless they can vary from day to day, depending on the focus of the care provided in the ward and the priorities during a particular shift.

Please ensure you are available at the planned examination times.

Discharge objectives

The attending doctors will plan the next steps for safe further care (medication, prescriptions, certificate of incapacity for work if required, medical supplies and aids/appliances, outpatient care if required). If necessary we can work together with the social services, which deploy social workers here at the hospital.

We will then discuss with you the options for your follow-up treatment, stays in other hospitals, care homes or your home environment, as well as any complex geriatric treatment.

Patient advocate

Our patient advocate Brigitte Lege is here to help patients and family members with advice and practical help. She works in close contact with our staff to solve problems, answer questions, and ensure that suggestions are implemented.

Brigitte Lege is an independent volunteer, and is not one of the hospital’s employees. It goes without saying that she is bound by a pledge of confidentiality.


Brigitte Lege
Mobile: +49 (0)176 531-32-762
Office: +49 (0)30 30008-564 (Wednesdays from 11 am)

For written enquiries you will find a letterbox next to room 311 on the ground floor, opposite the reception for the “Ihre Radiologen” radiology practice.

Pastoral care

Pastor Ralf Daniels visits the hospital regularly on Mondays from 3 pm. He is available to talk to all patients regardless of their religious denomination. Pastoral care is usually available at short notice.

If you would like to talk to him, arrange for him to visit you or receive support, please contact the nursing staff or Reception by dialling 105. If you would like to talk to a representative of a particular denomination, we would be pleased to contact them.

Urgent spiritual welfare cases are the responsibility of the Charlottenburg peace community, who are available by telephone at +49 (0)30 308108-11.


The Paulinenkrankenhaus works closely with various rehabilitation establishments throughout Germany. We can give you detailed advice about the location it would make most sense for you to be referred to.

There is a map of our partners below:

Rehabilitation centres

Contact for patients with disabilities

Matthias Düker

Paulinenkrankenhaus gGmbH
Dickensweg 25-39
14055 Berlin

Phone: +49 (0)30 30008 238
Mobile: +49 (0)30 30008 494
Fax: +49 (0)30 30008 495


Discharge/­social workers

Individual advice, practical help.

The end of your stay at the Paulinenkrankenhaus marks the start of your rehabilitation. Our social workers are here with advice and practical help to ensure that the transition goes smoothly, and they can answer the most important questions beforehand. Generally, the social work team will get in touch with you, your family members or your carer on the first or second day after you are admitted here.

Our social workers:

  • relay offers of inpatient and outpatient rehabilitation
  • resolve general social welfare questions
  • by request provide welfare counselling or personal advice for patients and family members
  • organise home nursing care, orthopaedic aids, care home accommodation or addiction counselling
  • organise the necessary contacts with agencies and authorities

How to contact our social workers:

The social workers’ rooms are directly next to Admissions in the foyer. If no social worker is available in person, you can leave a message on the answering machine. Our doctors, nurses and the staff at Reception will also be pleased to pass on your contact request.

Room 105

Phone: +49 (0)30 30008-122
Fax: +49 (0)30 30008-459

Room 104

Phone: +49 (0)30 30008-134 oder +49 (0)30 30008-299
Fax: +49 (0)30 30008-458

Discharge management process at the PKH

The management of discharges at the PKH is organised in accordance with the legal requirements. We will provide you with all the information necessary for this. We also need your written consent to the discharge management process taking place; this is requested at the end of the treatment contract. Without your consent, we are not authorised to exchange the information which is necessary to guarantee safe further treatment.

Your doctor will agree the appropriate discharge date and discharge objective with you. If you are transferred directly to a rehabilitation centre, an in-patient care facility or another hospital, you do not need to worry about transport. However it is also possible that you will not be moved directly into a follow-up care establishment, but will go home first.

At an early stage during your stay, we will establish your requirements for medication, aids and appliances, and if necessary home nursing, and will issue the necessary prescriptions. If necessary, as an interim measure the doctor can also issue a certificate of incapacity for work. Prescriptions are written out under the principle of necessity; in other words, prescriptions can only be issued as part of the hospital discharge management process if, after the patient’s hospital treatment, there is no other, more economical way of ensuring they receive the prescribable services they individually need. This is assumed to be the case if, for example, after their discharge from the hospital treatment, patients themselves are able to visit the practice of a statutory health insurance physician in good time, and arrange for the doctor to prescribe the necessary care and services for them.

As part of the discharge management process, hospitals are permitted to issue prescriptions (medication, aids and appliances, home nursing care) and certificates (incapacity for work) for up to 7 calendar days. Therefore in accordance with the legal requirement, we issue prescriptions for the N1 pack size.

These must be filled within 3 working days, with the day of discharge counting as day one. To save money, or if a prescription cannot be filled immediately after a patient is discharged, we can exceptionally give them the medication they require for the interim period, but we are unable to do so for longer than a weekend or including the public holiday following a weekend.

You will be given a medication plan together with the discharge letter for your doctor. The medication plan includes a telephone number which you can ring if any questions occur to you and need to be answered after your discharge.

If you are moved directly to a rehabilitation centre or other follow-up treatment facility following your hospital treatment, your care will be provided there. We will give them all the information they require in good time. We will also give you the details of a medical contact person who will be able to help you with any unanswered questions after you are discharged.

Further information can be found in the flyer available from the social workers we work with.

Patient information about discharge management in accordance with Section 39 Para. 1a of Volume 5 of the Social Code (SGB V)

What does the discharge management process involve?

Patients are discharged from the hospital once their hospital treatment has been completed, but in certain cases further support is required to ensure the desired treatment outcome. Suitable follow-up care can, for example, comprise medical or nursing care which is provided on an outpatient basis or at an inpatient rehabilitation or nursing facility. But it can also include appointments with doctors, physiotherapists, nursing services or self-help groups, as well as assistance in applying for benefits from health insurance or nursing care insurance providers.

The hospital is legally obliged to prepare the patient’s discharge from the hospital. The objective of discharge management is to organise seamless follow-on care for the patients. For this, the hospital determines which medical or nursing measures are necessary following the hospital treatment, if any, and initiates these measures during the patient’s inpatient stay. Medication, treatment products and aids, sociotherapy and home nursing care can be prescribed, or incapacity for work can be ascertained, if these are necessary for the immediate follow-on care after discharge from the hospital.

The hospital informs and advises all patients about all the discharge management measures, and agrees all the planned measures with them. If the patients so wish, their family members or care partner can be involved in the information and advice.

Why is a declaration of consent required?

The law prescribes that for a discharge management process to take place and funding to be provided for this by the health insurance or nursing care insurance providers, the patient’s consent must be obtained in written form.

Within the discharge management process, it can be necessary for the hospital to contact, for example, doctors, healthcare professionals (e.g. physiotherapists or occupational therapists) or aid and appliance manufacturers, and/or the patient’s health insurance or nursing care insurance provider. It might then be necessary to transmit the patient’s details to these other persons for this purpose, and this requires the patient’s written consent. This is given by means of the declaration of consent included in the treatment contract; the patients can use this to declare their consent to the discharge management process and the associated data transmission, as well as giving their consent to the discharge management being funded by the health or nursing care insurance provider, and the data transmission associated with this.

Discharge management by authorised persons outside the hospital

Hospitals can transfer the discharge management tasks to a doctor’s practice or other independent institutions, or to approved medical practitioners or institutions. This possibility is provided for by the legislature. At the Paulinenkrankenhaus, the care establishment we work with (Pflege Managed Care GmbH) is entrusted with various tasks during discharge management. The patients are informed separately of this and asked for their consent.

What if no discharge management needs to take place?

If the patients do not wish to have a managed discharge and/or it is not intended for their health insurance or nursing care insurance provider to provide any funding, these patients do not issue their consent. If no discharge management is undertaken despite being required, this might result in follow-on measures not being initiated or commenced in good time. If applications for benefits from a patient’s health insurance or nursing care insurance provider are submitted later, this might mean that patient is only entitled to benefits at a later date.

What if patients wish to revoke the consent they have already provided?

If patients have already consented to the discharge management process being undertaken, but later wish to revoke their consent, they can do so at any time in writing.

  • If this revocation applies to the discharge management process being undertaken as a whole, patients declare their full revocation to the hospital.
  • If this revocation applies solely to their consent to their health insurance or nursing care insurance provider funding the discharge management, patients declare their revocation in writing to the health insurance or nursing care insurance provider and to the hospital.

Depending on this revocation, either no discharge management will be undertaken despite being required, or it will not be funded by the health insurance or nursing care insurance provider. This might result in follow-on measures not being initiated or commenced in good time. If applications for benefits from a patient’s health insurance or nursing care insurance provider are submitted later, this might mean that patient is only entitled to benefits at a later date.

If you have any questions about discharge management, then the hospital, the health insurance provider or the nursing care insurance provider will be pleased to provide further information.

What you should know.

We undertake our social services in collaboration with the care establishment Managed Care. So that the social care can be provided effortlessly, on admission you or your authorised representatives will be asked to provide your consent to the transmission of the data required for this purpose. You can find out more in the section on discharge planning / social workers in our patient information folder.

Tips for visitors

Welcome to the Pauline.
Welcome to the Pauline.

You are an important care partner for a patient, which means you are vitally involved in their treatment being successful. For that reason, we will include you in organising their treatment, as far as you are able and bearing the patient’s wishes in mind.

You know your sick loved one, their habits and needs much better than we do. So the information you are able to give us is valuable when we are taking their medical history and planning their treatment.

Helpful to know:

  • If you have any questions about the course of the patient’s treatment, please contact the ward staff.
  • To make appointments (for example to speak to the responsible Senior Consultant) please ask your contacts at the hospital.
  • Please make appointments with the Chief Physician via the office.
  • Our public relations officer will be happy to answer any other questions (for example about the accommodation or the elective services).

Send a kind word to your family members.

Using our “patient greeting” service you can wish a speedy recovery to family members or friends who are receiving in-patient care from us. Simply fill in the form, and we will deliver your message immediately.

Patient greeting


The Pauline guesthouse is an affordable and well-appointed place to stay.

Our Pauline guesthouse offers affordable comfort in a well-tended environment for patients’ family members, conference visitors or private guests. The one- and two-room apartments are in a peaceful location on the hospital premises, and are equipped with a fully fitted kitchenette, shower and WC.

Here is what you can expect:

  • Double bed in the one-room apartment
  • Two single beds in the two-room apartment (plus a sofa bed in the living area)
  • Fridge and microwave
  • Phone and TV with satellite reception
  • WL-Fi Internet access
  • Breakfast and lunch in the cafeteria
  • Parking (chargeable)
  • Check-in from 3 pm, check-out by midday

Discover our cosy guest rooms