An integrated treatment concept
Our Paulinenkrankenhaus is a modern specialist hospital with an internal medicine department. We treat patients from the postoperative phase after thoracic interventions until they are discharged into in-patient or out-patient rehabilitation or allowed to go home.
Our joined-up treatment processes guarantee that our patients benefit from an integrated treatment concept.
A small hospital with state-of-the-art diagnostics
The Paulinenkrankenhaus has 148 beds, 127 of which are in our 5 normal wards while the intensive care unit (ICU) has 21 beds equipped with highly specialised apparatus. All the ICU beds have ventilator capabilities.
We achieve our high quality of care thanks to our scientifically based guidelines and standards, and complement this professional quality with human care and attention. Our staff are always ready to listen to patients and their family members.
The principles of our work
- We integrate our patients and their family members into the treatment planning.
- We ensure that our patients have privacy.
- We respect our patients and their autonomous declarations of intent.
- We regard suggestions and complaints as a constructive incentive.
- We design all our care processes to be patient-centred.
- We guarantee the best possible treatment and accommodation.
- Together we form a treatment-focused community.
Lifelong learning at the Pauline
- We ensure that our staff undertake continuous professional development.
- We foster our staff’s interpersonal skills.
- We accept our staff’s suggestions constructively and implement them.
- We ensure that the work is organised humanely.
- We are open to technical innovations and new ways of working.
- We adapt our work and organisational structures to new findings.
- We have established an efficient quality management system.
- We select job applicants systematically.
- We ensure that we manage our apprentices appropriately.
Environmental awareness and a green hospital
- We develop new standards of medical treatment and care.
- We involve our staff in budget planning.
- We are conscious of the costs when handling disposable materials.
- We protect the environment and reduce emissions.
Faithful to our long tradition
- We combine high tech with humanity.
- We cultivate a polite manner.
- We cultivate a cooperative management style.
- We are committed to mutual respect.
Dr. Jan Knierim
Deputy Commercial Director
Head of Nursing
Deputy Chief Physician
Dr. Petra Schweikert
Chief ICU Consultant
Dr. Frank-Rainer Klefisch
Dr. Alexander Marcinskas
Other specialist areas
Head of Functional Diagnostics
Continuous improvement process.
The quality policy objectives of the Paulinenkrankenhaus are to ensure the best possible patient care while simultaneously consolidating the hospital’s position as a financially sound, high-performance medical institution in the Berlin healthcare market.
Quality management applies to everyone.
Our quality management (QM) system covers all areas of the hospital. We collaborate closely with the QM Officer of our main referring hospital, the German Heart Center Berlin. This enables us to offer the patients we jointly care for treatment in accordance with the medical guidelines on the basis of scientifically sound standards.
Regular quality assurance.
We work together on improving patient care and structuring our business processes more efficiently. Within the scope of our internal and external quality assurance we regularly collect and evaluate data of relevance to quality. We carry out surveys and comply with an exact procedure when handling complaints.
Learning from mistakes.
A high level of qualifications, sound induction training, precise and largely standardised treatment workflows are important prerequisites for avoiding errors. Both our regular morbidity and mortality meetings and an anonymous Critical Incident Reporting System contribute to the development of a constructive error culture at the Paulinenkrankenhaus.
Responsible for quality management
The Pauline is going green.
The Paulinenkrankenhaus has been involved in the climate protection project “KLIK green – Krankenhaus trifft Klimaschutz” since 2019. The aim of this project, which is funded by the Federal Ministry for the Environment, Nature Conservation and Nuclear Safety (BMU), is to reduce CO2 emissions in hospitals. KLIK green benefits from the expertise of its project partners Friends of the Earth Germany, the North Rhine-Westphalia Hospital Association and Jena University Hospital. Together with the participating hospitals, they are reducing harmful emissions and saving overheads.
The largest investment in this context has been the installation of the combined heat and power plant at the Paulinenkrankenhaus, which enables us to generate the electricity we use ourselves. The cogenerated heat is used to produce hot water and heat the hospital. The outdated gas boilers have been replaced with modern, more efficient gas installations. A large proportion of the pumps and ventilation systems are run by direct drive electric motors.
To further reduce the CO2 emissions at the Paulinenkrankenhaus, we have developed an action plan, which has already been implemented:
We have completely switched over to LED lighting fixtures.
Paulinen Service Gesellschaft is the proud possessor of an electrically powered van, with the necessary charging point on our premises.
The workwear at the PKH is made of sustainable Tencel textiles manufactured by Sitex. Tencel is a biologically degradable product. No by-products which are harmful to people or the environment are produced during its manufacture, because the main component, cellulose, is obtained from well-managed forests.
In addition, no irrigation or pesticides are required for cultivating the trees required to produce the textiles (unlike cotton, which is intensive in terms of water, pesticides and labour), and this fibre is also much less toxic than other types.
The “Pauline-Bienen” project is another green contribution to environmental protection at the Paulinenkrankenhaus. 30,000 honey bees live and work in a little blue tower block. They are responsible for pollinating the flowering plants throughout the surroundings of the Paulinenkrankenhaus, and at the same time provide homemade honey.
In our cafeteria, too, we are increasingly focussing on sustainability and reducing CO2. Thus we are progressively stopping the use of plastic in the form of cups and disposable cutlery, and every employee was given a Pauline cup on St. Nicholas’ Day in 2020.
For visitors, sandwiches and takeout salads are packed in compostable, or even edible, materials.
In the offices we use ballpoint pens made from recycled paper, which also feel very pleasant to hold.
All of these actions are contributing to the Pauline becoming a climate-friendly and forward-thinking hospital which will offer the best possible climate protection across the generations.
The history of the Pauline
Fascinating and eventful – more than 100 years of the Paulinenkrankenhaus
Our hospital officially opened its doors in 1913 as the Paulinenhaus Krankenanstalt.
Since then our focus has changed greatly: from providing home nursing care and a children’s hospital, to being a general medical “district hospital”, and ultimately to becoming the specialist hospital for cardiac surgery interventions we are today.
The Pauline chronicle offers an interesting insight: